Frequently Asked Questions
Everything you need to know about your Olivia & Grace shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gifts sooner.
What is your return policy for gift items?
We offer a 30-day return policy on all unworn and unused items. Please ensure all original tags and packaging are intact to qualify for a full refund or exchange.
Can I include a personalized gift message?
Absolutely. You can add a custom message during the checkout process, which we will hand-write on a premium Olivia & Grace card to accompany your gift.
Are your jewelry pieces hypoallergenic?
Yes, all our jewelry is crafted from high-quality, nickel-free materials designed to be gentle on sensitive skin.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary depending on the destination country.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.